Third Day Sites

I have a question.  Can somebody help me?

By offering Live Chat Support on your website, you can communicate directly with your website visitors!  A website without live support is like a physical store without a sales associate to help customers.  Now when someone is looking at your products and services and says, "I have a question" you can be right there to say,"I can help you."  Once you get visitors to your website, Live Chat Support helps close the sale.

Benefits of Live Chat Support?

•    Instant Leads - Website visitors who use Live Chat Support are very interested in your products and services.  Those are exactly the visitors your need to talk to.
  
•    Instant Answers - Website visitors who get quick answers to their questions stay longer, buy more products and or services and show more trust and confidence in your company. Live chat support is an important point of contact between you and your customers and it allows you to build strong customer relationships.
    
  
• Sales Edge - In today's highly competitive markets, any edge in sales or service you have over your competitors can make the difference in whether you gain or lose a sale. In this world of automated, touch-tone customer help systems, the ability to instantly chat with a live person through a website is a great competitive advantage.  It also shows you have strong customer service which may be all that's needed to help your customer choose you over your competition.

           Online shoppers who use the live chat are 20 percent more likely to make a purchase than a customer who does not.

             62% of Internet consumers who decided against making a purchase said they would have purchased if live chat support was available

•            Personal Touch - We all know how fun phone menu systems are.  Live Chat Support provides instant contact and people don't have to disconnect from the Internet to call your business.

Primary Live Chat Support Features

•    Auto inviting visitors
    
• Ability to view what the customer is typing as they type
    
• One operator can hold simultaneous chat sessions
    
• Sound alert when a visitor arrives on your website
    
• Sound alert when a visitor wants to chat with you
    
• Leave a message if offline
    
• Push URLs
    
• Custom Online / Offline Images
    
• Custom Chat Interface Skin Available
    
• eMail Chat Transcripts
    
• Multiple Operators
    
• Multiple Departments
    
• Assign one Operator to Multiple Departments
    
• Hide Live Chat Support image when not online
    
• Canned responses and commands
    
• Many more features...